Store Policy | DREAMESPER SHOP

Return Policy

Brand new items purchased and that are unopened can be returned for a refund within 14 days after the date of receipt in the mail. All item(s) within original packaging must be returned to merchant in order to obtain a refund. Once 14 days have passed by, all sales become final & non-refundable. Additionally, any brand new item(s) sold for preorder and/or pre-purchase are final and non-refundable once the item(s) are set to be obtained within 14 days before the date of release.

Furthermore, if a product is opened and is encountered to be defective, the buyer has 14 days from date of receipt in the mail to notify merchant in order to obtain an exchange for the same product in brand new condition. Once 14 days have passed by, all sales become final and cannot be returned to merchant for an exchange of the same product in brand new condition.

If an exchange for the same product in brand new condition is processed, the buyer assumes all responsibility with regards to payment of shipping charges via mail courier to merchant. NO EXCEPTIONS.

Cancellations

Buyer(s) have a window of up to 72 hours to notify merchant of intention to cancel and/or request a refund for purchase(s) made to merchant regarding product(s) available to ship. (PREORDER items do NOT apply to this policy. Cancellations may be applied to any PREORDER up until timeframe of release date.)

This policy is non-negotiable under ANY circumstances. If more than 72 hours have passed since time of purchase, any intention to cancel and/or request a refund will not be honored by merchant.

Terms & Conditions

We do our best to ensure the accuracy of services & products displayed on the site at all times. However, due to the ever-changing environment & landscape of ecommerce retail, situations may change or vary dependent on product pricing and/or release timeframe(s). Be that as it may, we again wish to ensure our high standards of becoming transparent with all the information & descriptions displayed on this website. If any question(s) arise, kindly reach out to us via the CONTACT page for further information if/when applicable.
By offering to purchase a product through this shop, you (as the customer) represent that you have consent to make the purchase, are of legal age to do & that you are understand the terms/conditions as well as ALL aspects of this shop’s store policy. In doing so, all rights will & shall remain up to this merchant in terms of acknowledging sale as well any aspect made with regards to being contacted, if necessary, by merchant for reason(s) pertinent to sale(s).
Payment options for shop can be outlined as officially accepting VISA/MASTERCARD/AMERICAN EXPRESS/DISCOVER debit & credit cards as well as PAYPAL for transactions made to this merchant. If/and for any reason, you (the customer) agree also agree to consenting to this shop’s REFUND/CANCELLATION/TERMS & CONDITIONS once an order is placed through merchant.
For SHIPPING & DELIVERY terms, kindly refer to our FAQ menu link for further details regarding timely shipment & delivery of product(s) to all customers that purchase through merchant.
As with any form of ecommerce retailer, theft/damage/loss CAN occur during transit of product(s) to you, the customer. If in the event there is a loss/damaged product(s) sent to you, the customer, for any purchase made through merchant, it is the both the responsibility of merchant & customer to amicably come to terms with communicating via any/all channels in order to fulfill terms of the original transaction regarding terms of an exchange, refund and/or proof of loss/damage/theft prior to item being fulfilled as complete through merchant. Any and all forms of communication, if needed, should & will be addressed appropriately regarding these terms.

** DISCLAIMER: Merchant reserves the right to deny service(s) regarding any and all transactions that are deemed to be or that are fradulent. **